Subscription Terms and Conditions

Stand is committed to being transparent with subscribers and users of the website (www.standmagazine.org) about what it means to be a subscriber, how and why we contact you and how we use your information. This statement sets out our terms and conditions for subscription(s) to Stand. Please read it before subscribing. When you confirm your subscription (online, by email, phone or post) you are acknowledging your agreement to these terms and conditions. In using our website, please note that you are agreeing to abide by the website terms of use. Please direct requests for further information, or any questions regarding this statement to:

support@standmagazine.org

Alternatively call +44 (0)161 428 1102.

SUBSCRIPTION AND CONTRACT

There are multiple ways to subscribe to Stand:

1. Visiting www.standmagazine.org/subscribe
2. Emailing: support@standmagazine.org
3. Telephoning: +44 (0)161 428 1102.

You will receive confirmation of your subscription and/or payment via email within 14 days of agreeing to subscribe. A Contract will be formed once your subscription is confirmed. If, for any reason, we are unable to process payment authorisation by your card issuer, or if we are unable to accept the order, we will notify you. If payment has already been processed, we will refund it to your payment card in full.

DELIVERY OF THE MAGAZINE

If you are subscribing to receive a printed copy of Stand, we will deliver the magazine(s) to the address given when you place the order. Any order placed will commence with the next available issue, so please allow up to 90 days to receive your first issue. You are responsible for giving us the correct and complete address for delivery. We do not accept liability for refunding the cost of any magazine(s) that are despatched to an incorrect address given. You are responsible for notifying us immediately if you change your address so we can update your subscription delivery details. You may not sell or authorise for sale or authorise others to sell the magazine(s) delivered to you, in whole or in part. All intellectual property rights in the magazine and/or any part of it, are owned exclusively by us throughout the world for the full period of copyright.

DELAYED DELIVERY/NON-DELIVERY

We will not be held liable for any delay of delivery or non-delivery of the magazine as a result of the following circumstances.

(i) Where payment has been refused via your card issuer and/or we are unable to process payment.

(ii) Where a delay or failure to deliver or failure to publish is due to unforeseen circumstances out of our control, or the control of our agents. This includes, but is not restricted to: postal strikes, labour disputes or malicious damage involving employees, strikes, legislative constraints, failure of transport infrastructure, failure of telecommunication links, utilities failure, fire, flood, government act, act of God.

(iii) Where you have failed to notify us of a change of address. Claims for non-delivery of the magazine, whether from individuals, institutions or their agents, should be made promptly within the time periods defined below, by email.

Claims are subject to the following conditions:

(i) Claims will only be accepted for issues which were due whilst a valid subscription was in place.

(ii) Claims must be submitted within the following time periods, to allow for delays in the postal system:

(a) For deliveries within the UK: not before 30 days from despatch and not after 120 days from despatch.

(b) For deliveries to the rest of the world: not before 90 days from despatch and not after 180 days from despatch. Claims received outside of these time periods will not be addressed. We reserve the right to limit the number of claims per subscriber.

CANCELLATIONS AND REFUNDS

Where a minimum term of 12 month subscription is ordered, cancellations are not permitted until the end of such period, nor is part cancellation or reimbursement of cost of issues not yet sent to you. In the case of 24 month subscriptions, cancellations are permitted for the second period of 12 months but no later than 13 months into the contract.

For online subscriptions, we allow an initial cancellation period of within 14 days of formation of this contract. To cancel your subscription, please:

(i) email: support@standmagazine.org or

(ii) write to us: Stand, c/o WebGuild Media Ltd, 7 Green Walk, Gatley, Cheadle, Cheshire, SK8 4BN, UK. You will receive a full refund, made in sterling. Your card provider may charge a fee to convert this back to your local currency.

SUBSCRIPTION RENEWALS

It is your responsibility to ensure that your subscription is renewed promptly to ensure the minimum disruption to your subscription. We include reminder letters with the printed magazine towards the end of your subscription period (this excludes agents who have asked us to not remind institutions directly). For online-only subscribers, email reminders are sent during the final month of your subscription. It is your responsibility to ensure that we have a valid email address for you. We are unable to accept renewals where the subscription has lapsed by more than 90 days. In this circumstance, a new subscription will be formed. Any magazine issues which have been missed during the lapsed period may be purchased as back issues (subject to availability).

PRICE GUIDELINES

Prices are clearly displayed online at www.standmagazine.org/subscribe. Prices include delivery charge and VAT (where applicable). The price which you agreed to for a subscription at that particular time and for the chosen period is the price you are contracted for, and will not be increased or decreased for you during the period. If, for any reason, an error occurs in the pricing you are offered for your subscription, we will notify you immediately, inviting you to contact us to reconfirm the order. If we are unable to contact you, your order will be cancelled. If payment is taken incorrectly and processed twice, we will refund you the additional payment made.

AUTHORISATION OF PAYMENT

If you are not over 16 years of age or not using your own payment card, you must ask permission of the credit/debit card holder. By submitting payment, you are confirming that you have obtained the express prior permission of the credit/debit cardholder.

LIABILITY

Our liability to you in the event of any edition of the magazine being lost in despatch by us shall, at our discretion, be limited to replacement of the missing issue. Claims for magazines which have not been delivered should be made in accordance with the details in the DELAYED DELIVERY/NON-DELIVERY section above. We confirm that the magazine shall match the description of the product you purchased and that we will deliver the magazine to you using reasonable care and skill and within a reasonable period of the publication of each issue of the magazine. To the extent permitted by law, we exclude all other liability to you. Our exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence or that of any of our employees or agents.

PERSONAL INFORMATION AND USE OF YOUR DATA

We use the personal and transactional information you supply to us to fulfil your subscription. We will only hold your data for as long as is necessary for us to fulfil your subscription and always in line with our privacy policy. We offer withdrawal of consent and deletion of your data at any time upon your request. You have the right to ask for a copy of the information that Stand holds about you. If you want to unsubscribe, update your preferences, or request a copy of the information that we hold about you, you can do so in a number of ways:

(i) By email: support@standmagazine.org

(ii) By writing to us: Stand, c/o WebGuild Media Ltd, 7 Green Walk, Gatley, Cheadle, Cheshire, SK8 4BN, UK.

SECURITY AND PROCESSING PAYMENT

We confirm that we use reasonable efforts to ensure that purchasing your subscription through us is completely safe and secure, but we shall not be responsible for any loss of data or any other loss in the event that such security is compromised. In particular, we will not be liable to you for any losses you may suffer as a result of unauthorised access by a third party to the personal or payment information you provide us. It is your responsibility to ensure the security of your own credit/debit card details to avoid unauthorised use by a third party. If you pay using your credit card, debit card or PayPal account, your order is processed by PayPal. This is reputed to be one of the most secure online payment systems in the world. We would encourage you to read PayPal’s privacy statement for further information on how they use and keep your data safe. We do not store credit card details, nor do we share subscriber payment details with third parties.

VARIATION AND REVIEW OF THESE TERMS

We keep these terms under regular review. They were last updated in February 2020. We reserve the right to modify them at any time so would encourage you to review them regularly. Changes and clarifications will take immediate effect upon their posting to the website. If we make material changes to these terms, we will notify you that they have been updated. Once we have communicated any such changes by email, or by updating our terms and conditions online you will automatically be bound by the revised terms and conditions.

SUBSCRIPTION

If the magazine changes frequency (so that the intervals between editions are longer than quarterly), we will honour the number of issues that were originally due to you when the contract was formed.

GOVERNING LAW

These terms and conditions are governed by English law. You hereby irrevocably submit to the exclusive jurisdiction of the English courts, notwithstanding the jurisdiction where you are based.